FAQ's

​For shipping within the United States:

• Shipping for the first disc is only $3.99
• The second disc is $2.09
• For the third disc the shipping charge is $1.89
• Shipping for discs is capped at a maximum of $7.97.  For each additional disc purchased beyond the third, the shipping is FREE!!!  Adding other non-disc products or multi disc sets will create additional shipping costs.  

If your total cart purchase exceeds $150 in qualified products (excludes baskets), you pay $0 for shipping. We pay the entire shipping cost for you which gives you FREE SHIPPING if you are in the 48 landlocked states.  Additional charges may apply for Hawaii and Alaska.   

Shipping prices vary for non disc products based on weight and size of the product, but are less expensive than the actual shipping charge in most instances.

Shipping Methods

By default, standard orders are sent via the carrier with the lowest rates including DHL, USPS, FedEx, or UPS. Standard shipping deliveries will often take an estimated 3-12 business days.  Shipping times vary based on your proximity to Utah and major mail centers. If you live in an area close to Utah, your package will likely arrive in approximatly 2-4 days. If you live on the east coast, it is not uncommon for a shipment to take 7-12 days if without a priority upgrade.

Larger orders, including baskets and backpack style bags are typically shipped by FedEx or UPS ground, and are sometimes drop shipped directly from the manufacturer. For larger orders, a physical mailing address is required as UPS cannot ship to PO Boxes. 

Read this article for more details on our shipping methods.

Processing Time

At Infinite Discs we pride ourselves in our timely ability to process orders. Because of the volume we do USPS picks up packages from our warehouse twice daily.

Orders that utilize the shipping upgrade made before noon Mountain Time are typically shipped the same business day.

Standard orders shipped from the Infinite Discs warehouse are generally shipped within three business days unless things are backed up from a holiday or large release, or we are waiting for a response as result of an order error.

Because there is no USPS mail service on federal holiday's, packages will not be received by the shipping courier until the following business day.

Priority Upgrade:

If you need your package a little quicker, click the "Faster Shipping" radial button in the Shipping Options section of the shopping cart. This prompt will appear before you check out.

For a $4.50 charge we will expedite your order to the top of the queue and send it through a carrier that averages 2-6 day delivery times.   

The shipping upgrade does NOT guarantee deilivery in a certain amount of days, but it does give you faster processing and a more expensive, generally faster, delivery service.  International orders and orders that are noted as potential drop ship orders do not apply to this upgrade.   

PLEASE NOTE: Weekends and holidays WILL slow down shipping time, which is why the estimates are listed as "business days."  Mail is usually not picked up from our facility or delivered on weekends.

The shipping upgrade applies to the lower 48 states, and may take longer when going to Hawaii or Alaska.   

Tracking Information

Order and tracking history are found by logging into your Infinite Profile. Customers are also emailed a tracking number when the order is processed by our shipping department.

While the tracking information is usually accurate, it is not uncommon for a USPS package to arrive a day or two later than estimated at the creation of the tracking number. If your package does not arrive on the day indicated on your tracking link, please be patient. We do not have any more information than you receive with your tracking number.

Yes we have two actually: Our primary store and online shipping wharehouse is located at 111 S 1200 W, in Logan Utah. 

We have a large in-store selection of discs that are seperate from our online inventory.   This invenory is set aside for locals and store visitors, and is NOT available for shipping.  You can also purchase any online items through the store if you are here in person.  

Our in-store SUMMER hours are Monday-Friday  9:00 - 7:00 pm and Saturday from 8:00 - 5:00. Our in-store WINTER hours are Monday-Friday  9:00 - 6:00 pm and Saturday from 8:00 - 5:00.

Our secondary retail location is in Pocatello Idaho at 2445 S. 5th Ave Suite B. 

At Infinite Discs we have a dedicated staff that processes orders from 6am- 9pm Monday - Friday.  We normally are able to process all regular orders within 1-3 business days, however if there has been a holiday or large release, shipping times can occasioanllly be affected this.   

Unless you select a shipping upgrade, packages will ship through the lowest cost carrier which can typically take an estimated 3-12 business days.  Large and bulky packages are usually shipped via FedEx or UPS Ground only, so please do not use a PO Box for bulky orders like carts or baskets.  Detailed shipping information can be found here.

Shipping Upgrade:

If you need a package a little bit quicker, check the "Shipping Upgrade" check box in the Shipping Options page at checkout.

For a $4.50 charge we will move your order to the top of our order qeue and send it through a carrier that averages 3-6 day shipping times.   On normal weekdays (not federal mail holidays), upgraded orders placed before noon (mountain time) typically ship out the same day. How long it takes to get to you depends on your location from Utah and major mail hubs.

The priority upgrade does NOT guarantee deilivery in a certain amount of days, but it does ensure you faster processing and a more expensive, generally faster, delivery service. 

The upgrade does not apply to any items that say they may be drop shipped directly from the manufacturer.  These items are not shipped through us and often have a longer lead time than our warehouse offers.  We can not conrol how long a drop ship item will take to ship out.  

PLEASE NOTE: Weekends and holidays WILL slow down shipping times, this is why the estimates are listed as "business days."  Mail is usually not picked up from our facility or delivered on weekends.

Also, these shipping estimates are for the USA ONLY. International orders will always take more time, which we are unable to control.  If there are delays or issues with international shipping it can often take 30 days or more to recieve the order.

If you need an order delivered in a guaranteed time frame, please reach out to support@infinitediscs.com to get a quote on charges for two day or overnight delivery, you must contact us in advance to arrange payment if you require expedited shipping.

Yes. But it can be very expensive.  

Our international shipping charges WILL cover the cost of paying the carrier to transport the package to you. They do NOT cover customs duties and taxes charged by the receiving country. You are responsible for paying taxes charged by your country for receiving imported products (those charges may be levied by your own postal service upon receipt).

If you live in common disc golf countries Canada, Norway, Australia, England, New Zealand etc. we have international shipping prices for discs calculated for you when you check out.  For countries where we have never shipped before, you will need to email email support@infinitediscs.com so we can calculate and set up rates in our system so you can complete the order. 

Most international orders are currently shipped via UPS, as that is who our current contract is with.   We do not normally ship though other carriers, as the rates are excessively more than using our contract through UPS.  

Please note the following exclusions and items to be aware of concerning international shipping.... 

• As of July 1, 2021, due to new EU VAT requirements, we are no longer able to ship to customers in European Union nations. The new laws require that we collect and distribute VAT taxes for each customer, and until we get software enabling us to calculate these various taxes we are unable to ship to EU countries.
• Customs information is submitted electronically from the order. Because of this, we are not usually able to combine multiple orders, as it can create inaccuracies on the customs paperwork.  
• Due to a lack of consistency on orders delivered to the South or Central American areas including Mexico, any shipping we offer to these locations is at the risk of the individual ordering.   We can not reasonably ensure that items will make it to delivery, so we will not replace lost or stolen packages going to these countries.  

Yes.

In some cases where multiple discs are of the same color and stamp, we will use the same image multiple times. You will receive a disc that looks like the one in the website image.

***Note. Depending on your monitor, disc color display can vary. For example a blue/green disc may appear more blue on the website. 

Infinite Discs Return Policy:

Change your mind on an item?  No problem.  Any unthrown discs, or unused items may be returned to Infinite Discs within one month of the initial purchase.  Customers may choose from the following options for items returned in new condition:

1. Receive a refund to the original credit card in the amount paid for the item, minus a 10% restocking fee.
2. Receive an Infinite Discs store credit for the full amount paid for the item returned. 

Incorrect or Defective Item Shipped

If we inadvertantly ship an incorrect item, or something is sent with a defect that will affect the flight of the disc or use of the item.   We will either pay the costs for the incorrect or defective item to be returned with a replacement credit, or potentially offer an alternative solution to rectify the error. 

In either case, please send photos of the item documenting the issue to support@infinitediscs.com, we will review the photos and reply with an apropriate solution as quickly as possible.   

(Note: Color settings on devices and different lighting can occasionally cause some variations in how the color appears in disc photos versus in person.   If necessary we are happy to refund the full amount of a disc for this reason.  However, in these cases any shipping costs are not covered since the correct item was shipped and there is no defect.) 

Drop Ship Items
Some items such as baskets and some bags are drop shipped directly from the manufacturers. If this is the case, these items are subject to the manufacturer's return policy.

Our website accepts two different kinds of codes: Discount Codes and Gift Card Codes

Discount codes will only work in the Discount Code field, and Gift Cards will only work in the Gift Card field. Most of the time peoples gift card codes do not work because they enter them in the "Discount Codes" section.

Discount Codes - Are applied in the shopping cart before checkout.

Gift Cards - Are applied as a payment method at checkout. 

A pre-ordered item is a commitment to purchase that particular disc model and/or plastic type, without knowledge of the exact weight and color. If you are looking for a specific disc, please wait until inventory is live on our website. When weights are entered for pre-orders they represent a weight range, and not an exact weight. For example, if one option is 160g, and the next is 170g, a selection of 160g may be a disc anywhere between 160-169g. 

For color and weight preferences, please e-mail support@infinitediscs.com. We fulfill pre-orders in the order in which they are received, and do our best to fulfill them as close as possible. 

Pre-Order Shipping Policy

All items purchased in the same order will be shipped together, after the latest pre-order disc arrives. If you want to receive in stock discs immediately, make a seperate order from your pre-order.

At Infinite Discs, we have chosen to trust the weights provided by the disc manufacturers. Since they mold the discs, have their own weighing procedures, and include the weight on their discs, we do not feel that it is our job to second guess or change the weight that they've determined.

We do know that sometimes manufacturers can make an error from time to time as nobody is perfect. When comparing personal measurments to the factory, we have found that scales can easily vary by a gram or two when weighing discs, anything more than that would be considered more of a significant error.  

If a manufacturer has made a significant error in listing the weight,  or we've listed a disc with a weight variance of more than a gram of differece from the factory indicated weight on the disc, then we're happy to provide options to correct the error.  

Other brands that use weight ranges include DGA, Viking Discs, Yikun Discs, and the new Active Baseline series of discs from Discmania.

For more information about disc weights, please see this blog post: 
https://infinitediscs.com/blog/disc-weights/